ABOUT YOU help section

Do the Black Friday campaigns include all items in the shop?

I have ordered something during an earlier campaign and now the exact item is further reduced in price. Can I somehow benefit from the current campaign reduction?

According to the tracking link my delivery has been "electronically transmitted", but the status is not changing after this. When will my order be processed further?

How long does it usually take for the reimbursement to take place?

Is a direct replacement of the returned item possible?

How can I return my order?

How can I track my order?

How long does delivery take?

How can I check whether I have placed my order correctly?

What do SEPA, IBAN and BIC stand for?

How do I pay for my order with Invoice?

How does "Pay later" method with Klarna work?

How can I place an order?

How can I check my previous orders?

Can I order from abroad?

Can I alter my data by myself?

Does it cost money to register for an account?

How can I delete my customer account?

What are coupons?

Where do I find my coupons?

What products can I buy with my coupon?

Giftcards @ ABOUT YOU

How does the refund process for the gift card work?

How can I request a refund without registering?

What is the ABOUT YOU Marketplace?

Can we arrange a call?

Which markets can I sell in?

Product Safety Point of Contact

Why do I need to log in to download attachments from Customer Service?

Why is the APP ABOUT YOU Austria only available if you are located in Austria?

How do I find the right size or fit?