SHOP BY FIT
SHOP BY CATEGORIES
Where can I drop off my return package?
A return can be dropped off at any Hermes Paketshop. For returns that have been sent directly from our partners, please use the correct label to send it back with Hermes.
Was this answer helpful?
Your feedback is very important to us. It helps us improve.
Find more answers here
How can I return my order?
How long does it usually take for the reimbursement to take place?
Is a direct replacement of the returned item possible?
Do I get a refund of shipping costs when I return my order?
Is your return is not shown in the order overview?
What happens to my returns after I send them back to you?
What can I do if my item has been damaged during the shipping process?
Find more answers here
How can I return my order?
How long does it usually take for the reimbursement to take place?
Is a direct replacement of the returned item possible?
Do I get a refund of shipping costs when I return my order?
Is your return is not shown in the order overview?
What happens to my returns after I send them back to you?
What can I do if my item has been damaged during the shipping process?
Customer care
Haven't found the answer you're looking for?
Find your answer in just a few clicks or contact us for further support.
Get help
Visit our Self-Service Centre to get quick answers to the most frequently asked questions or to write to us
Give us a call
Mo - Fr 9 am - 6 pm Sa & bank holidays 9 am - 6 pm