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What should I do if I receive a payment reminder?
If you have not paid for your order yet, please follow the payment instructions provided in the reminder email to settle the balance. If you made your payment less than 5 days ago, please allow 5 working days for our system to register it. If you sent a return parcel back recently, please note it can take up to 14 days for it to be received and processed by our warehouse
Did you already pay or return your order? Skip the queue and let our 24/7 chatbot take care of this reminder right away.
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Find more answers here
How long does it usually take for the reimbursement to take place?
Is a direct replacement of the returned item possible?
How can I return my order?
Do I get a refund of shipping costs when I return my order?
Is your return not shown in the order overview?
What happens to my returns after I send them back to you?
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