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I paid, but I still see an open balance. Why?
It typically takes 3 to 5 business days for manual bank transfers or digital bank clearances to be completely processed and matched with your order in our system. If you used an incorrect reference number or paid close to the weekend, it might take a bit longer. You will automatically receive a confirmation email once the open balance updates.
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Find more answers here
How long does it usually take for the reimbursement to take place?
Is a direct replacement of the returned item possible?
How can I return my order?
Do I get a refund of shipping costs when I return my order?
Is your return not shown in the order overview?
What happens to my returns after I send them back to you?
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