Is my parcel delayed?
During the Black Friday season, the number of orders has raised so high, that our shipping partners/it can take a bit longer to collect the parcels. We are in close contact with them, to ensure that your parcel will reach you as soon as possible. You can check the current status of your delivery through the tracking-link you have received in your shipping confirmation email.
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Do the Black Friday campaigns include all items in the shop?
I have ordered something during an earlier campaign and now the exact item is further reduced in price. Can I somehow benefit from the current campaign reduction?
According to the tracking link my delivery has been "electronically transmitted", but the status is not changing after this. When will my order be processed further?
I have received a wrong size or colour. How can I receive the correct size/color now including the Black Friday reduction?
I have not received a return confirmation, how can I be sure my return has reached you?
I cannot see the campaign in my app. What can I do to benefit from the campaign?
Why is there no Cyber Weekend Sale in your Shop?
Find more answers here
Do the Black Friday campaigns include all items in the shop?
I have ordered something during an earlier campaign and now the exact item is further reduced in price. Can I somehow benefit from the current campaign reduction?
According to the tracking link my delivery has been "electronically transmitted", but the status is not changing after this. When will my order be processed further?
I have received a wrong size or colour. How can I receive the correct size/color now including the Black Friday reduction?
I have not received a return confirmation, how can I be sure my return has reached you?
I cannot see the campaign in my app. What can I do to benefit from the campaign?
Why is there no Cyber Weekend Sale in your Shop?
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